Terms and Conditions (CGV)

Preamble

These general terms and conditions of sale (T&Cs) govern all transactions made on the Simone & Marcel website (hereinafter "the Website") between Candice Astorino (Simone & Marcel), whose registered office is located at Avenue de Tervueren 306, 1150 Brussels, registered with the Banque-Carrefour des Entreprises under number 1010.153.842, and any individual or legal entity wishing to make a purchase via the Website (hereinafter "the Buyer").

1. Purpose

These T&Cs define the rights and obligations of the parties in the context of the online sale of physical products offered by Candice Astorino (Simone & Marcel).

2. Acceptance of the T&Cs

Any order placed on the Website implies the Buyer’s unconditional acceptance of these T&Cs. The T&Cs may be modified at any time by Candice Astorino (Simone & Marcel). The applicable T&Cs are those in effect on the date of the order.

3. Products

The products offered for sale are those described on the Website. Candice Astorino (Simone & Marcel) takes great care in presenting and describing the products to provide the Buyer with the most accurate information possible. However, errors or omissions may occur, and Candice Astorino (Simone & Marcel) cannot be held liable.

4. Pricing

The product prices are indicated in euros, tax-free, excluding shipping costs. Candice Astorino (Simone & Marcel) reserves the right to modify its prices at any time, it being understood that the price listed on the Website at the time of the order is the only one applicable to the Buyer.

5. Order

The Buyer may place an order on the Website by following the online ordering process. The validation of the order implies full acceptance of these T&Cs. A confirmation email will be sent to the Buyer.

6. Payment

Payment is due immediately upon ordering. The Buyer can pay using the following methods: PayPal or bank transfer to a Belgian account. Online bank transactions are secured by a certified payment service provider. Once the bank transfer payment is validated, the order will be processed.

7. Delivery

Products are delivered by Mondial Relay, and the Buyer will receive an email to choose their relay point. Without this step, the order cannot be processed. Delivery times are indicative and not guaranteed. Candice Astorino (Simone & Marcel) cannot be held responsible for delivery delays attributable to the carrier.

8. Withdrawal

In accordance with Belgian law, the Buyer has 14 calendar days from the receipt of products to exercise their right of withdrawal without providing reasons or incurring penalties. The Buyer must inform Candice Astorino (Simone & Marcel) of their decision to withdraw by written declaration. The products must be returned in their original condition and packaging. Return shipping costs are the responsibility of the Buyer.

9. Warranties

All products supplied by Candice Astorino (Simone & Marcel) benefit from the legal warranty of conformity and the warranty against hidden defects. In the event of non-conformity of a product sold, it may be returned, exchanged, or refunded. Return shipping costs are the responsibility of the Buyer.

10. Liability

Candice Astorino (Simone & Marcel) cannot be held liable in the event of non-performance or improper performance of the contract, whether due to the Buyer, an unforeseeable and insurmountable act of a third party, or a force majeure event.

11. Personal Data

Candice Astorino (Simone & Marcel) is committed to respecting the confidentiality of personal data provided by the Buyer on the Website and to processing it in accordance with Belgian privacy protection laws. For more information, please refer to the privacy policy.

12. Intellectual Property

All elements of the Website, whether visual or audio, including the underlying technology, are protected by copyright. They are the exclusive property of Candice Astorino (Simone & Marcel).

13. Applicable Law and Jurisdiction

These T&Cs are subject to Belgian law. In case of a dispute, the parties agree to seek an amicable solution before taking any legal action. Failing that, the courts of Brussels-Capital shall have exclusive jurisdiction.

Contact

For any questions regarding these T&Cs, you can contact our customer service at simoneetmarcel.brussels@gmail.com.