Shipping & returns

Delivery

Delivery Method

We use Mondial Relay to provide you with a convenient and reliable delivery service.

Shipping Fees

Shipping fees are the responsibility of the Buyer and are calculated at checkout. These fees are based on the weight of your package and the chosen destination.

Shipping is free for purchases over €90, and the fees will be automatically deducted at checkout.

Choosing the Relay Point

After completing your order and paying for shipping, you will receive an email from Mondial Relay. This email will contain the necessary instructions to choose your preferred relay point. Please note that your order cannot be shipped until you have selected a relay point.

Delivery Time

Once you’ve selected your relay point, we will prepare your order and ship it as soon as possible. Delivery times may vary depending on your location and periods of high demand. Please take note of the delivery times mentioned on the product page for pre-orders. You can also contact us via email at simoneetmarcel.brussels@gmail.com for further information or specific delivery requests.

Returns

Return Conditions

If you are not satisfied with your purchase, you can return your items within 30 days from the date of receipt. The items must be returned in their original condition, unused, and in their original packaging. Please note that pre-ordered products are neither exchangeable nor refundable.

Return Process

Please note that return shipping costs are the responsibility of the Buyer. To initiate a return, please follow these steps:

1. Contact our customer service by email or phone to notify us of your intention to return a product.

2. Once your request is approved, you can proceed with the return via Mondial Relay by purchasing a label on their website and selecting the relay point provided by the Seller.

3. Carefully pack the items to be returned and attach the return label to the package.

4. Drop the package off at the nearest Mondial Relay point.

Refunds

After receiving and inspecting the returned items, we will proceed with your refund. Please note that the original shipping fees are non-refundable. The refund will be made via the original payment method used during the purchase (PayPal). Please note that pre-ordered products are neither exchangeable nor refundable.

Thank you for your trust, and we remain available for any questions or additional assistance.

For more information, feel free to contact us at simoneetmarcel.brussels@gmail.com.

Thank you for visiting and happy shopping on our site!